Jason Klus E-mail jklus99@gmail.com 796 Jenny Ct Phone 732-272-4191 Brick,NJ 08724 2004 – 2005 Media Evolutions Red Bank, NJ Support Specialist * Supported a customizable web based learning management system * Responsible for using and altering Ticketing System to help generate better process * Returned to windows environment by troubleshooting ASP and SQL Server 2000 * Phone and Email support * Aided in designing and implementing process * Implemented Source Code Control * Helped identify requirements to better meet customer needs * Learned an intermediate level of SCORM and AICC standards * Frequently diagnosed and helped repair reporting issues 2002 – 2004 Freelance Work Seabright, NJ Application Developer * Wrote a web based application using Tomcat * Designed and implemented a database using Mysql * Generated requirements for software development documentation process * Used Python to create a parsing script for data loader tool * Gained an intermediate level of java web programming 2000 – 2002 Software Synergy Inc Morganville, NJ Application Support Engineer * Developed AWK and shell scripts to monitor application activities and generate performance numbers used to seek new clients * Worked on databases (Sybase, Oracle, Informix) to identify data issues. Wrote SQL statements against them to generate application reports, identify presence of data, and take metrics. * Supported User Acceptance Testing for customers: diagnosed issues that occurred during testing and determined if the issue was a bug or user error. * Started and supported the test division. This required environment setup, test data preparation, metrics on testing for a customer report, training of later members coming in, simulator use, ticketing and sign off to send to customer site. * Started the support division predominantly doing on site system support. Anything that occurred on the system (which housed Tomcat, Apache, Oracle, internally developed applications, java etc) I was responsible to be on hand to diagnose and if necessary ticket while keeping the customer happy. * Performed duties in regard to all tickets, deliveries, and installations at customer sites * Presented training to customers * Used Veritas to monitor, maintain, and test the service activation system as well as perform failover * Tested CORBA (Iona, Visibroker) interfaces from upstream systems to downstream system(ConnectVU) * Tested telnet interfaces from upstream system (Telcordia Switch Manager).These interfaces mimicked 5ESS and DMS 100 phone switches * Wrote XML and tools to generate XML files for testing 1999-2000 AT&T Somerset, NJ Application Development * Created Interactive Voice Response applications on Lucent Conversant boxes (US Census Bureau, MedCo, US Postal Service) and source code controlled them with sablime * Wrote daily, monthly and weekly reports using crystal reports * Wrote requirements for applications being migrated from another Interactive Voice Response platform to the Conversant Platform. 1997-1998 RCN Inc Lawrenceville, NJ Cable Modem Support Representative * Charter member of RCN's new cable modem service team which was responsible for taking calls and handling any problem (modem needs to be reset, missing protocols, bad user accounts, NIC card drivers, Dialer problems before the cable modems went full-duplex) * Provided customer phone support primarily in networking * Aided in developing new processes specific to handling the cable modem issues * Identified issues that impacted a large part of the customer base * Worked with team to establish processes to support business * Established sales protocol for the sales department as well as pre-sales support * Provided after hours LAN support 1995-1997 Webspan Inc Howell, NJ Tier 1 Technical Support Representative * Fixed configuration problems on the customer's PC(Windows 3.1, 95 and Mac) * Diagnosis of server and POP problems * Web page development assistance Dates Unknown Linens N Things Shrewsbury, NJ Floor Personnel/Stock Room * Responsible for pillow and hamper department * Restocked store to meet planogram after store remodel * Responsible for stock room Dates Unknown ACME Shrewsbury, NJ Cashier * Worked the register * Cart collection * Worked produce department